Plibrico arms customers with immediate access to technical information by platform

2023-03-07

Mar. 1, 2023 - To arm customers with immediate access to information that can answer their urgent questions, the Plibrico Company has launched an industry first, field enabling QR Code platform that will now be prominently featured on its refractory packaging. The Field Enabling QR Codes allow customers to dive deeper into valuable product details by providing information that extends well beyond what might be printed on the refractory packaging or labels.

Refractory users in the field can now use smartphones to immediately access a complete library of technical information ensuring repair and installation success

When scanned with a smartphone, Plibrico’s Field Enabling QR Codes quickly provide a direct link between the user and a full suite of material specific product and technical information. Information and performance data directly from Plibrico that is field verified including, Technical Data Sheet (TDS), installation guide, heat-up schedule, Safety Data Sheets (SDS), and detailed product literature. All within seconds, and all without searching the web, downloading an app, or logging into a website. A Plibrico refractory user will now have immediate access to information that helps answer critical questions like, how to correctly prepare the refractory mix, which equipment to use, how to place and install the refractory material, and its optimal curing and bake-out schedule.

In addition, customers that inventory their refractories for future installations, repair work, and precast shapes manufacturing, can quickly retrieve needed refractory information without cumbersome data searches. Field Enabling QR Codes can also easily aid warehouse and safety managers in SDS verification during safety audits.

“It’s all about enabling customers to do the best job possible whenever and wherever. Plibrico doesn’t hide its information behind a firewall, or force you to download and sign into an app. You’re a customer that has purchased a Plibrico product, and therefore Plibrico wants to be right beside you during that refractory repair or installation. So, why wouldn’t a refractory manufacturer provide you with the information you need to be successful? Field Enabling QR Codes do just that,” said Brad Taylor, President and CEO of the Plibrico Company. “The QR codes enable customers to save time and money. They help customers create optimal refractory linings through unlimited access to the information they need, when they need it. The concept is simple … the right information, at the right time, delivered to the right person, to make the right decision.”

Taylor went on to say, “Listen, as a refractory manufacturer we need to educate all customers on proper mixing, repairing, installation, and bake-out procedures. Not an easy task when you consider the industry challenge of finding experienced, knowledgeable, and skilled laborers along with the large and diverse footprint of the refractory population. And next to having in-person training, immediate and unlimited access to information is the best instructional medium by far for the jobsite environment. Not only for the success of the refractory project, but for the safety of jobsite employees.”

As much as refractory users may plan or schedule, they often find themselves in unexpected situations where it may be impractical or even impossible to reach a manufacturer’s technical support team. Situations such as emergencies, catastrophic failures, or third shift scenarios need access to refractory guidance and answers immediately. Field Enabling QR Codes provide Plibrico customers, whenever and wherever, immediate access to information that can answer their urgent questions. The QR codes allow customers to dive deeper into valuable product details by providing information that extends well beyond what might be printed on the refractory packaging or labels.